New ScotRail app branded 'shambles' as customers hit by technical glitches

ScotRail has launched a new app that passengers must use to purchase tickets. However, the rollout has been described as a shambles due to widespread technical glitches. Many customers report being locked out of their accounts, leading to significant chaos during the initial launch phase. Despite these operational failures, the app remains the primary method for ticket procurement, leaving users to navigate the system's instability while attempting to secure their travel arrangements across the network.